In person visits are available for any physical, or hardware issues such as:
Networking
Cable replacements
PC hardware support
Remote support is available for:
Software support
Windows Support
Linux support
Application Support
Coming Soon
Custom PC Builds are done by giving the total amount the customer wants to spend, taxes included on towers alone.
No Water Cooled Systems:
Frozen wire currently cannot build liquid cooled systems
We can use AIO water cooled blocks for CPU due to AIO's being a closed loop system at manufacturer
No Custom Laptops:
Frozen Wire is not set up to do Laptops. If Custom Laptops are outsourced, Frozen Wire prices are not competitive.
Frozen wire can recommend Peripherals but does not include these in the build.
Peripherals:
Mouse
Keyboard
Monitor
Headset
DAC/Mic/Headphones
Streaming Devices
Service Costs are the same as listed below
***If PC is being delivered, a one-way service fee is also charged based on mileage ***
Cost of parts is always on the customer to cover. There is no upcharge to part cost.
Calls last until the problem is solved. Phone calls will not last longer than 2 Hours
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